Shipping & Returns Policy
Due to the nature of the products we sell, we do not accept returns for change of mind.
Faulty Product
If you're not satisfied with your Higher Vision products, or your order arrives damaged, broken, or incorrect, contact us at sales@highervision.com.au immediately with your order number and a photo of the faulty product, along with proof of purchase. If an item is faulty, wrongly described, or otherwise in breach of Australian Consumer Law, we'll meet our legal obligations.
Returns Process
Once you've contacted us about a faulty, damaged, or broken item, we'll advise you on how to safely dispose of it. Please don't post a faulty, damaged, or broken item back to Higher Vision, as we take no responsibility for items returned by post that are lost or damaged in transit.
Replacements and Exchanges
We may not be able to offer a replacement or exchange on some products if stock is no longer available.
Refund Tender
If you're entitled to a refund, it will be returned via the same payment method used for the original purchase. Refunds can take up to 7 business days to appear, depending on your payment provider.
