Shipping & Returns Policy
Due to the nature of the products we sell, we do not accept returns for change of mind.
- Faulty Product
In the event that you are not satisfied with your Higher Vision products or the product arrives damaged, broken or incorrect item, contact us at [email protected] immediately with the following details:
- Order Number and Photo of the Faulty Product; and
- Proof of purchase in the form of your confirmation email, order invoice or original receipt must accompany your request.
If an item is faulty, wrongly described, incorrect or otherwise in breach of Australian Consumer Law, then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided that you produce satisfactory evidence of faulty or damaged product and a valid proof of purchase as outlined in our Return Conditions.
- Returns Process
Once you have contacted us about a faulty, damaged or broken item, we will advise you to safely dispose of the item.
Please do not post a faulty, damaged or broken item to Higher Vision. Higher Vision takes no responsibility where an item that is returned to us by post is not received by us or is lost or damaged.
- Replacements and Exchanges
Please note that we may not be able to offer a replacement or exchange on some Products if there is no longer stock available.
- Refund Tender
If you are entitled to a refund, your refund will be returned in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the same credit or debit card are required to process the refund as was originally used for the purchase. Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.